Tufts Medical Center Lab Support Tech II in Boston, Massachusetts
Lab Support Tech II
Department: Lab: Central Receiving
Schedule: Full-Time Regular
Shift: Day shift
High school diploma or equivalent is required
Bilingual Speakers are encouraged to apply.
Customer service skills are required
Experience is preferred
The Lab Support Tech II works under the supervision of the Supervisor of Central Receiving and performs clinical laboratory support functions including but not limited to, specimen ordering, accessioning, specimen receipt, problem solving, and additional varied clerical functions. The Lab Support Tech II has successfully completed and maintains competency in role specific skills. Responsibilities: Reviews test requisitions and requests for accuracy and completeness prior to ordering and accessioning. Verifies patient identification on specimens and requisitions by utilizing the two-hospital approved patient identifiers. Exhibits excellent customer service and interpersonal skills to interact with physicians, nurses, medical students, patients, and co-workers at all times. Performs general clerical support functions which include; customer service functions for internal and outreach clients such as test ordering and accessioning, add-on inquiries, troubleshooting problem specimens, professional and courteous answering of telephone inquiries for laboratory information, specimen requirements, sorting and scanning of all test requisitions. Attends to the specimen drop off window, with regards to proper log keeping and accurate placement of specimens. Is responsible for training and retraining of employees and students. Attends mandatory annual training sessions in fire safety, chemical hygiene, and laboratory HIPAA compliance. Performs all functions appropriate to position responsibilities that are required for the laboratory to meet the standards specified by accrediting agencies such as the Joint Commission and the College of American Pathologist (CAP) with respect to administrative procedures and policies covering specimen handling, personnel policies, safety, and quality assurance. Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment. Is competent in processing specimens from approved studies with little or no errors. Able to troubleshoot specimen concerns and enters Safety events in the Quantros system. Maintains a clean and safe work environment for all staff. Reports directly to Supervisor of Central Receiving Cleans and stocks equipment and supplies to ensure adequate par levels to meet the daily needs of the operation. Reports nonfunctioning equipment, problems with supplies, and other environmental problems to the Supervisor of Central Receiving. Performs other similar and related duties as required or directed. Requirements: Bachelors Degree in Arts or Sciences Preferred High School Diploma or equivalent required Interpersonal skills necessary to interact with peers, physicians, nurses, medical students, fellows, patients, and families. Communicates with external and internal customers with effectiveness, tact, courtesy, and professionalism. Advanced computer skills Must be able to work accurately, effectively, and independently under pressure. Prolonged, extensive sitting and standing Regularly exposed to blood and body fluids capable of transmitting disease Subject to varying and unpredictable situations May be asked to work irregular hours An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above education and experience requirements.