AIDS Healthcare Foundation Linkage to Care Specialist in Chicago, Illinois


Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are to be:

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

STILL INTERESTED? Please continue!

Under the supervision of the Director of Linkage Services, the Specialist delivers Linkage services to newly diagnosed HIV positive individuals and to positive individuals who have fallen out of care, and performs outreach to build community partnerships facilitating optimal transitions from HIV testing to HIV medical care. The Linkage Specialist will exhibit a strong understanding and experience in the following:

  • Delivery of outpatient medical care services to persons living with HIV including, opportunities for client education, clinic and patient flow, and health care center scheduling procedures

  • Factors that influence HIV status disclosure

  • Delivery of partner counseling and referral services particularly the dual referral and provider referral modalities

  • Factors that influence successful partner elicitation

  • The delivery of HIV counseling and testing services particularly rapid testing services

  • Barriers to engagement in HIV outpatient medical care

  • The Stages of Change Theory of Health Behavior and factors that influence an individual’s motivation to make a health behavior change in his/her life

  • Motivational Interviewing and Strengths-based counseling techniques

  • The Ryan White CARE Act and other payer sources for persons living with HIV/AIDS

The Linkage Specialist will:

  • Assess clients’ understanding and acceptance of their HIV status, applying principles of the Stages of Change Theory of Health Behavior, Motivational Interviewing and strengths-based counseling techniques

  • Be available to meet and/or speak with clients at their convenience to discuss their HIV status, barriers to entering into HIV outpatient medical care and other services

  • Deliver all aspects of Linkage services including referral, provisional eligibility determination, assessment, and evaluation of consumer needs/services

  • Work with AHF Client Retention Coordinators, Benefits Counselors, Office Administrators, Nurse Case Managers and providers to ensure clients are directly linked to care and remain in care

  • Be available to staff the Linkage On-call Hotline, which is available to clients and HIV testing organizations to call during regular and non-traditional business hours

  • Represent AHF mission and core values to staff, stakeholders, collaborative associates and community groups

  • Create an outreach plan targeting specific areas or populations within the region to increase the number of clients receiving AHF linkage services

  • Prepare presentations on the Linkage program internally and to community organizations and planning bodies to facilitate strategic partnerships for client referrals

  • Establish and maintain relationships with case managers, HIV testing agencies, community based organizations, and other referral sources

  • Independently manage a complex schedule of client meetings, clinic appointments, administrative duties such as client case notes, responding to calls from HIV testing staff with newly diagnosed individuals, required staff meetings and trainings

  • Ensure that 100% of newly enrolled HIV-positive clients are offered partner counseling referral services.

  • Serve as a liaison between the agency and STD Program-based DIS for clients choosing the "provider referral" partner counseling referral services option.

  • Provide input in the development of national Linkage policies and procedures

  • Participate in the orientation and training of new linkage staff

  • Assist in identifying training needs for the Linkage program

  • Attend periodic Linkage meetings and provide feedback as to how to improve program and outreach efforts

  • Attend trainings to increase knowledge of STDs, HIV and outreach strategies

  • Other duties as assigned

Participation in AHF Meetings/Committees

Linkage staff meetings

Periodic Benefit Counselor meetings

Periodic Healthcare Center meetings, as appropriate

Periodic Public Health Division all staff meetings

Supervisory Responsibilities

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelors degree in Public Health, Psychology or a related field; five to six years health program-related experience and/or training; or equivalent combination of education and experience.

Computer/Software Skills & Abilities

To perform this job successfully, an individual should have a high level of computer literacy in both PC and Mac OS.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bilingual Spanish-English preferred.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Customer Service

Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills

Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication

Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Quality Management

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness

Works within approved budget.


Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.


Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support

Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.


Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.


Meets productivity standards; Completes work in timely manner.

Safety and Security

Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.


Manages competing demands.


Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.


Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.


Asks for and offers help when needed.

Other Skills & Abilities/Qualifications

  • Must be able to travel locally a minimum of 70% of the time.

  • Must have reliable vehicle and proof of insurance.

  • Prefer experience as an HIV-testing counselor.

  • Must be able to work flexible hours including evenings and weekends.

  • Experience working with communities of color and high risk populations

Certificates, Licenses and Registrations

  • State HIV testing counselor certification preferred

  • Valid state driver’s license with proof of liability insurance

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.

Req No: 2017-6605

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