JOB REQUIREMENTS: (11306240) Individual who act as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests. ESSENTIAL DUTIES AND RESPONSIBILITIES Clerical: * Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate. * Retrieves messages from voice mail and forwards to appropriate personnel. * Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate. * Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. * Monitors visitor access and issues passes when required. * Receives, sorts, and routes mail, and maintains and routes publications. * Orders, receives, and maintains office supplies. * Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. * Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. * Performs other clerical duties as needed. Epic Scheduling and Registration * Schedules patient appointments. * Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic. * Loads, verifies and updates patient demographics. * Scans, loads and verifies insurance coverage. * Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning. * Reviews all "Alerts" in Epic and refers patient to a PFC when necessary. * Collects co-payments and other self-pay obligations when required and post in Epic when registering patient. * Provides patient with an estimated self-pay obligation when appropriate. * Performs cashiering functions/online payment posting within Epic. * Processes payments and deposits by adhering to the system's Cash Handling Policy. * Completes daily closing report and balances their individual cash drawer at the end of each day. * Performs petty cash count in and out daily and records appropriately. * Assist patients with MyChart signup and activation. * Replies to MyChart messages in a timely manner, closing messages when complete. * Safeguards patient privacy and confidentiality per MHS policies. * Preps Routes daily for upcoming appointments for frontline registration. * Reviews daily work queues and corrects identified patient registration errors. * Utilizes Epic waitlists based on provider preference. * Reviews and updates no-shows and cancellations for the day. * Preps and Pre-registers patients for upcoming appointments. * Processes referrals and precertifications when required. * May be assigned to update and maintain physician scheduling protocols. EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Previous medical reception experience required. Good interpersonal & written communication skills. ***** APPLICATION INSTRUCTIONS: Apply Online: