Truman Medical Centers Radiology Utilization Specialist-Tiffany Springs location in Kansas City, Missouri

Radiology Utilization Specialist-Tiffany Springs location

Tracking Code


Job Description

Truman Medical Centers, a two-hospital, 600-bed, not-for-profit healthcare system, is the largest and most comprehensive safety net healthcare provider in Jackson County and Kansas City, Mo. TMC serves as the pri­mary teaching hospital for the University of Missouri-Kansas City Schools of Medicine, Nursing, Dentistry and Pharmacy.

Our Hospital Hill campus is located in the UMKC Health Sciences District: a premier academic health district engaging in cutting-edge biomedical research and entrepreneurship, delivering state-of-the science health care, and educating the next generation of health care professionals. Recognized as a critical area resource for advanced specialized healthcare, TMC is constantly working to deliver the best pos­sible medical care for our patients. Quality, innovation, team­work and attention to detail are at the heart of all we do. TMC’s tagline is: “Better. For Everyone.” It is a simple state­ment, but it has profound significance. It is what we stand for, it is the focus of our work, and it is our promise to our patients.

The Radiology Utilization Specialist is the first point of contact for many patients into the Radiology department, and many times, into Truman Medical Center. This position is responsible for providing a positive image to the patient and family. Ask key questions and correctly and rapidly schedule an appointment for a Radiology procedure. Facilitate the prior authorization and scheduling process for radiology patients, by ensuring that authorization and patient financial requirements are met. Communicate financial responsibility to the scheduled patient with tact, courtesy, patience and understanding. Work with FCC Staff to ensure that discount and/or Medicaid information is accurate and, in cases of other commercial insurance, ensures that member information is accurate. Facilitate the flow of information between the clinical areas, insurance company and the patient. Document all pertinent information in the appointment area of the order. Promptly and accurately schedule procedure date and time with patient and communicate any preparation needed for said procedure. Perform clerical work using various applications

Required Skills

Minimum Requirements

  • High school diploma or equivalent.

  • Experience in healthcare insurance verification and billing protocols.

  • Two years experience in face to face and/or customer service or equivalent field.

  • Working knowledge of medical terminology, CPT codes, and ICD9 codes.

  • Working knowledge of Microsoft Office products.

  • Ability to type 30 wpm.

  • Communication and customer service skills required to gather and exchange information with patients, families, hospital staff members, physicians and third party payers.

  • Ability to work and think independently, ability to handle sensitive information, with discretion, attention to detail, ability to handle multi-tasking and change in priorities.

  • Preferred Qualifications

  • Experience in authorization of radiology procedures.

  • Course work in medical terminology and coding.

Job Location

Kansas City, Missouri, United States

Position Type


Shift Schedule

8:00AM - 4:30PM