Hennepin County Medical Center Patient Services Coordinator - Senior Care Augustana in Minneapolis, Minnesota
Patient Services Coordinator - Senior Care Augustana (171095) SUMMARY Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications. This position is a 0.5 FTE, 40 hours per pay period. RESPONSIBILITIES Functions as a central point of communication for the unit Provides customer service for patients, visitors, guests, and the interdisciplinary health care team Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency Performs general receptionist duties Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit Provides basic technical support and maintenance of computer functions Serves as a resource for health care team members, to assist them in navigating the electronic health record Monitors, facilitates, and acts on orders Qualifications QUALIFICATIONS Minimum Qualifications: One year office clerical experience -OR- Approved education -OR- An approved combination of education and experience Preferred Qualifications: Basic computer skills including experience with an electronic health record, Epic experience preferred One year of related experience in a similar healthcare (hospital/inpatient) environment Knowledge/ Skills/ Abilities: Proficient in Microsoft Office Ability to work cohesively and respectfully with a diverse workforce and patient population in a patient and family centered work environment Knowledge of medical terminology Ability to successfully handle multiple tasks and duties. simultaneously in response to patient/family and healthcare team needs Ability to effectively communicate information verbally and in writing as well as the ability to read and follow verbal and written instructions Ability to meet quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations EEO/Disability/Veteran employer.