Hennepin County Medical Center Senior Patient Access Specialist - Referral Management Center (Bilingual - Spani in Minneapolis, Minnesota

Senior Patient Access Specialist - Referral Management Center (Bilingual - Spanish) (170354) SUMMARY Hennepin County Medical Center has an opening for a Senior Patient Access Specialist (PAS) in the Patient Access Services department. This is a full-time position that will work a day/evening schedule (8:30am - 5:00pm) which will include weekends, Saturday - Wednesday (Thursday and Friday off). This is a bilingual position and the successful candidate must pass a verbal bilingual assessment. Under general supervision, performs work in a patient services support position involving the use of computerized information systems to perform patient scheduling, registration and insurance verification, including collection, and coordination of care plans. RESPONSIBILITIES Responds to calls including patients, physicians, physicians' office staff, peers, and determines the urgency of the situation and then suggests appropriate referrals Answers the Patient Access Services telephone lines for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages Schedules all appointments for patients on the computerized scheduling system and works with the manager and supervisor to meet these goals Confirms patient appointments and gives appropriate instructions by telephone or by mailing each patient a letter providing information about the test(s) and any necessary preparation, if scheduled appointment is more than three (3) days out Completes multiple types of outpatient registrations in a professional, accurate, customer-oriented and timely manner Maintains forms in all printers at all times, which may require lifting or carrying cases of forms Works with individual physician offices and their office managers/supervisors to obtain correct information for scheduling appointments Obtains information about patient's health insurance electronically through the payer websites, and/or by information provided by the patient from the insurance issued identification card Secures payment for services, contracts for payment, as well as refers patients for financial counseling or collections of account balances Calculates patient liabilities and works with patients to set-up payment plans or secure other means of payment prior to scheduling. Assists patients and their families with billing and payment plans, and pre-payment service collections in order to increase cash flow Utilizes Search America and US Bank Navigation databases for eligibility verification, pre-authorizations, quotes for services and to review/update accounts Collects co-payments and/or pre-payments from patients at time of appointment scheduling Performs other duties as assigned, but only after appropriate training The Senior Patient Access Specialist performs the same duties as the Patient Access Specialist but is distinguished because the following additional functions are performed by a Senior PAS: Schedules patients across all ambulatory clinics and HCMC departments Handles video relay for deaf and hard-of-hearing patients Performs MyChart functionality Performs live chat with patients over the internet Assists Telehealth Nurses with coordinating care Responds to and handles all professional calls (MD's, Pharmacists, Nursing Homes, etc) internally and externally Qualifications QUALIFICATIONS Minimum Qualifications: Two years data look-up/data entry experience Two years experience in customer service involving complex analytical problem-solving skills Two years experience in a call center with emphasis in a customer service/medical industry -OR- An approved combination of education and experience Knowledge of medical terminology and medical scheduling Knowledge of medical insurance theory Preferred Qualifications: One year of post-secondary education Knowledge/ Skills/ Abilities: Ability to organize work under pressure Ability to type 45 w.p.m. or greater Strong written and oral com