WakeMed Health & Hospitals Telephone Triage Nurse - On-Site Pediatric Advice Line Day Part-time in Raleigh, North Carolina
Telephone Triage Nurse - On-Site Pediatric Advice Line Day Part-time
Job ID #: 24469
WakeMed Operations Center (Hawthorne Building)
Nursing - RN
Pediatric Advice Line - 01_6234
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Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system is accredited by The Joint Commission and designated Magnet by the American Nurses Credentialing Center. WakeMed is a leader in cardiac and vascular care, women’s and children’s services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children’s Hospital, Rehabilitation Hospital, Adult and Children’s Emergency Departments and a Level 1 Trauma Center. WakeMed’s team of more than 8,200 employees, 250 employed physicians, 1,500 volunteers, 1,200 affiliated physicians use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.
The Telephone Triage Nurse is responsible for providing appropriate health information as well as triaging the patient to the most appropriate level of care. By utilizing assessment skills in conjunction with established medical protocols, he/she will provide phone advice, education, and triage within a full spectrum of acuity. Utilizing comprehensive nursing skills to assess and advise patients and their families, a plan of care is implemented. The plan is based upon the patient's developmental and health care needs as identified through the telephonic assessment of the patient and/or the caller's physical and psychological status in response to the established clinical guidelines. In addition the Telephone Triage Nurse will provide additional support by managing after-hours calls for various other services outside of triaging such as WakeMed Home Health, Interact, physician referrals, lactation counseling and Emergency Department referrals. The staff nurse understands the needs of the organization and supports the mission, values, and management of patient care services. Calls from community physicians are given priority service to ensure communication with their peers as well as provide expedient referral services for either emergency department arrivals or inpatient transfers.
Experience Requirements :
Two (2) years of clinical experience in an acute care setting, delivering Emergency Care, Pediatric Care, OB-GYN Care, and/or Pediatric and/or Adult Telephone Triage required. Three or more years of clinical experience in an acute care setting, delivering Emergency Care, Pediatric Care, OB-GYN Care, and/or Pediatric and/or Adult Telephone Triage preferred.
Education Required :
Licensure/Certification Requirements :
Current license as an RN or valid Status P (Petitioner) temporary license in State of North Carolina with no substantiated findings required. Status P indicates RN has applied for permanent NC license.
Hours of Work :
Every Mon/Thu 12-4p and Tue/Wed 8a-12p; e/o Sat/Sun 11a-4p
Weekend Requirements :
Call Requirements :
Rotation during peak seasons