CARENET HEALTHCARE RESOURCES Clinical Team Lead in SAN ANTONIO, Texas
Carenet Healthcare Services has an immediate opportunity for a Clinical Team Lead supporting a telephone triage Care Advisors. The Clinical Team Lead assists the Clinical Supervisor with the performance of assigned team members to meet the required service level components, clinical standards and customer experience. Responsibilities:. Help to develop and mentor a customer-focused team to ensure the delivery of a consistently superior customer experience in every call. Actively encouraging, supporting, and motivating the team. Monitoring, organizing, and coaching team on a day-to-day basis. Communicating the company s Mission, Vision and Core Values as a culture leader. Ensuring employees follow an approved and allocated schedule. Constantly strives for new ways to impact the quality of calls and process efficiencies. Handling escalated calls, complaints, questions, and queries as necessary. Creating a positive work environment for the Clinical and Member Service teams. Documenting general reports on each team member s performance and targets as well as actions taken by management to ensure that they meet or exceed the targets. Demonstrates the ability to effectively manage workload without impacting company service level goals and quality performance indicators. Maintains proper attendance and punctuality to ensure that the department is operated in an efficient and cost effective manner. Remains flexible and responsive when changes occur in patient activity, workload, and scheduling. Responds to the needs of a 24/7/365 operation. Requirements: Minimum of an Associate s degree from a two-year college or technical school or Diploma Nursing Program and three years of related clinical experience in acute or ambulatory area or tele-health is preferred. Experience with Health Insurance and Managed Care concepts is preferred. Current Carenet Care Advisor who meets or exceeds departmental objectives, including quality scores and productivity metrics. At Carenet Healthcare Services, our teams have the wonderful responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether it s finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank we are able to guide them to the right resources at the right time. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.