Henry Ford Health System Management Engineer, Medicare 5 Star (HEDIS) - HAP in Southfield, Michigan
GENERAL SUMMARY: The Management Engineer is responsible for the facilitation of multiple Continuous Improvement (CI) efforts and applies a variety of improvement methodologies (including lean, six sigma, theory of constraints, TQM, human factors design) and group management techniques to support individuals and teams through process improvement initiatives. Works collaboratively with leadership to increase efficiencies, decrease costs, reduce variability, reduce errors/defects, and involve all appropriate personnel. Prepares reports and recommendations for management and coordinates implementation whenever possible. This individual provides needed continuous improvement training and education and works closely with other CI personnel to meet education needs at all levels throughout the institution. May supervise tasks of Student Analysts. As experience increases, may be assigned lead role on 1-2 projects of current project load. Communicates regularly with Management on specific projects. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn and apply new continuous improvement methodologies, and to spread successful innovation through the institution. PRINCIPAL DUTIES AND RESPONSIBILITIES:General:Supports improvement initiatives using Lean, Six Sigma and other problem solving methods including: Continuous Flow, 5 S, Standard Operations, Pull Process, Reengineering, FMEA, Problem Solving Tools, Value Stream Mapping and other tools to identify opportunities for improvement.Collects, organizes, and generates statistical analysis for use of statistical techniques for generating, organizing and processing data through the use of, Excel, Access, and other database software programs.Researches best practices for improvement.Project Management and Analysis:With assistance from a more senior PI resource, for assigned projects, develops a project scope document and project plan including the gathering of information, estimates of resources required, estimated timeline for completion, background, project objectives, description of proposed approach, deliverables, and a client communication plan.Identifies core processes for end-to-end focus and applies the use of the HFHS Model for Improvement, incorporating the use of PI tools (Lean, six sigma, TOC, etc.) when appropriate.With Senior PI support and supervision, leads and facilitates initiatives, in a consulting capacity, in support of organizational improvement [within a function] that will drive or have direct impact on process improvements, reducing waste, and enhancing patient and/or customer satisfaction.Assesses organizational performance (e.g., a function, a department, a key process, etc.) in relation to established goals and standards; recommend new approaches, policies and procedures to effect continual progress toward goals and standards.Assists with the development of process performance metrics. Documents current processes and new processes; facilitates design of new processes incorporating process improvement fundamentals (removing waste, hand-offs).Develop improvement action plans, quantify the business benefits, and provide leadership and mentoring to ensure implementation.With assistance on assigned projects, drives implementation of critical usiness metrics & ongoing end-to-end process reviews. This will include the following steps: a) Identify key processes and their indicators; b) Establish baseline metrics; c) Report through financial and business review process; and, d) Develop and maximize improvement plans.Provides expertise using basic change management tools and methods to ensure successful and sustainable implementation of improvements.Conducts written and oral project updates for senior management and other leaders.Training:Assists in the delivery of HFHS Improvement Model training programs including providing Senior Leadership, Directors and Managers with ongoing HFHS Improvement Model education and training.Coaching:With support from a more senior PI resource, (e.g., Principal, PM, Manager, Director) coaches & mentors team members and process owners to utilize a defined PDCA process improvement methodology, incorporating PI methods that ensure the use and appropriate interpretation of data for decision making.Other:Develops effective communication methods to keep staff and others informed about improvement/ (re)design activities of the organization and department.Incorporates HFHS Team Standards and Mission, and Vision Statement into daily activities.Integrates quality customer service skills, leadership skills and communication skills when interfacing with both internal and external customers.Actively seeks opportunities for self-improvement through self-awareness and feedback.Actively pursues opportunities to become multi-skilled to serve a more diverse role in the organization, focusing on development and application of the fundamental process improvement skills and knowledge.Guides junior analysts (interns and students) in performing operations analysis and decision support activities.Support the development, coordination, implementation and evaluation of quality improvement and health promotion programs related to Healthcare Effectiveness Data Information (HEDIS) and Medicare 5-Star.Provide input into strategic planning and activities related to performance measurement and improvement for HEDIS and Medicare 5-Star.Provide project leadership and serve as a departmental and organization-wide resource on methods of studying and improving health care quality across the HAP delivery system.
EDUCATION/EXPERIENCE REQUIRED:Bachelors Degree is required.A degree in industrial or related engineering, nursing, business administration (with quality/operations improvement emphasis), healthcare administration (with quality/operations improvement emphasis), organizational development, human factors, a science degree in a related field, or similar field is preferred.No experience required. Equivalent industry training and experience preferred.Ability to manage, simultaneous assignments with potentially conflicting priorities and deadlines.Ability to identify when input from Director or other senior staff members are necessary.Ability to be flexible and adaptable while still meeting goals and due dates.Growing strength in influencing and dealing with conflicting priorities and interests.Strong interpersonal skills; ability to communicate effectively with all levels of management and staff across the System.Growing base of analytical/technical, facilitative, and process improvement knowledge.Oral and written communication skills, including the ability to teach technical/ analytical concepts to non-Performance Improvement managers and staff.Knowledge of effective data gathering techniques. Sound decision-making skills.Growing project management skills.Strong diplomacy and collaboration skills.Overview Henry Ford Health System, one of the largest and most comprehensive integrated U.S. health care systems, is a national leader in clinical care, research and education. The system includes the 1,200-member Henry Ford Medical Group, five hospitals, Health Alliance Plan (a health insurance and wellness company), Henry Ford Physician Network, a 150-site ambulatory network and many other health-related entities throughout southeast Michigan, providing a full continuum of care. In 2015, Henry Ford provided $299 million in uncompensated care. The health system also is a major economic driver in Michigan and employs more than 24,600 employees. Henry Ford is a 2011Malcolm Baldrige National Quality Award recipient. The health system is led by President and CEO Wright Lassiter III. To learn more, visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness and access to day care services at Bright Horizons Midtown Detroit, and a whole host of other benefits and services. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.