Healtheast Care System CMA Clinical Messaging Contact Center in St. Paul, Minnesota

CMA Clinical Messaging Contact Center Job ID 2017-7795 Job Location US-MN-St. Paul Category Patient Care Support/Nursing Assistant Contract Status NH FTE 0.60 Authorized Hours .. Shift Days Department A/R Clinics Standard Work Schedule .. Overview: Take your passion for helping patients achieve and maintain a healthier life at HealthEast! This role will require you to provide centralized messaging support services to the clinic in order to assist in answering patient's questions quickly and accurately. Responsibilities: Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards. Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes. Partners with clinic staff, call center staff, clinicians and patients to provide professional, quality medical care. Completes daily tasks, which may include scheduling responsibilities, including documenting in the clinic electronic health record. Performs job responsibilities following established protocols and procedures. Provides centralized telephone clinical support. Answers incoming clinical related calls via computer-based phone system. Gathers accurate information during phone encounters with patients. Returns phone calls promptly under direction of clinician. Demonstrates and promotes understanding of high quality patient care; utilizes evidence based medicine and partners with provider and staff to provide optimal patient care. Answers all incoming phone calls in a timely manner and resolves or directs to the appropriate team or individual via computer based phone system. Utilizes several computer systems accurately and efficiently. Qualifications: Trade or Vocational Certification. Completion of an accredited Medical Assistant program. CMA certification from the AAMA or RMA designation from the AMT is required. BLS from the American Heart Association 1 year of Medical Assisting experience required, preferably in a clinic setting. 1 to 3 years of Medical Assisting experience preferred. Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task. Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc). Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection. Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills. Patient Education: Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families. Patient Safety: Demonstrates practices that support safety with recognition of variations in populations served, preventing harm to patients, families, employees, and themselves. Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations. Professional Practice: Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional. Written Communication: Ability to organize and express information and ideas in written form to individuals as well as groups. Construct messages that are clear and convincing. About HealthEast At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of e